Service
Through the entire equipment life cycle, Metal Shaping Solutions provides a broad range of services right from design consultation and project planning to after-sales support and original spare parts supply. Our laser cutting and metal shaping equipment can assist our customers in improved operating efficiency and lower maintenance costs, thus yielding higher profit margins and staying ahead in the competitive metal fabrication market for the foreseeable future.
Professional Consultation Service
Drawing on over 10 years of laser cutting industry experience and in-depth local market insight, Metal Shaping Solutions provides one-on-one professional consultation tailored to each customer’s unique needs. We focus on understanding your production scale, processing requirements and cost expectations, offering personalized suggestions on equipment model selection, process optimization and production line layout to ensure the solution aligns perfectly with your actual production demands.
Installation & Commissioning Service
With state-of-the-art technology and rich experience, CITIC HIC works through each critical step to individualize the optimal process and performance as per customer needs. Our lifetime service covers equipment installation, testing, maintenance, refurbishing, remote monitoring & diagnosis, upgrading & retrofitting, and performance guarantee.
Routine Maintenance Support
To maintain the stable operation of your equipment and extend its service life, Metal Shaping Solutions offers regular routine maintenance services. Our team formulates personalized maintenance plans based on the equipment’s operating hours and working environment, conducting regular inspections, lubrication, wearing parts replacement and hidden danger troubleshooting to avoid unexpected shutdowns and ensure continuous production efficiency.
Remote Monitoring & Fault Diagnosis
Equipped with advanced intelligent monitoring systems, Metal Shaping Solutions provides real-time remote monitoring and rapid fault diagnosis services. We can monitor the equipment’s operating status, parameters and fault signals online, quickly identify the cause of faults and provide remote technical guidance to solve problems in a timely manner, minimizing production losses caused by equipment failures.
Equipment Upgrade & Retrofit Service
With state-of-the-art technology and rich experience, CITIC HIC works through each critical step to individualize the optimal process and performance as per customer needs. Our lifetime service covers equipment installation, testing, maintenance, refurbishing, remote monitoring & diagnosis, upgrading & retrofitting, and performance guarantee.
